Frequently asked questions

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What exactly does TraxSail AI do?

TraxSail's AI agents work alongside you, dedicated to making your supply chain faster, sharper, and more reliable, backed by real-time, actionable AI insights. Among many other things, TraxSail AI automates purchase-order follow-up for small distributors, it parses whatever PO file you already have, drafts and sends follow-up emails to suppliers, reads and classifies their replies, scores each supplier's reliability, and syncs live shipment tracking, closing the loop automatically the moment an order is delivered.

Do I need to reformat my files to use it?

No. Drag in CSV, TXT, XML, EDI, or PDF files, even a messy copy-pasted export, no fixed template required, and you can upload multiple files at once. AI extracts the supplier, PO number, ship date, description, quantity, and price regardless of how your file is formatted. (Excel .xlsx/.xls and Word .docx aren't supported yet, export those to CSV first.)

How much does it cost?

Starter is $79/mo for up to 15 suppliers, Growth is $189/mo for up to 40 suppliers. Both include a no-cliff overage of just $5/mo per extra supplier if you grow past your plan. A free trial (up to 25 purchase orders) requires no credit card.

What's the supplier reliability score?

A live score for every supplier based on how often they confirm without needing to be chased, not just whether they eventually respond. It's the core differentiator, use it to see which suppliers you can trust and which ones need a conversation.

Which carriers do you support for tracking?

UPS live tracking is available now, with FedEx coming soon. Once a supplier ships, tracking status syncs automatically and the purchase order closes itself out the moment it's delivered.

Is my data private and secure?

Yes. Your account's data is fully isolated from every other business on the platform, and supplier emails are never forwarded or shared outside your own account.

Do you support EDI 850?

EDI 850 is available on the Scale plan for larger operations or businesses that need to trade with bigger enterprise partners. Starter and Growth are intentionally EDI-free, so you don't need IT staff to get started.

Is there a contract or can I cancel anytime?

No long-term contract, cancel anytime.

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